Customer reviews of Junction 27 Car Sales

By philip R on 28 May 2019 | Verified purchase

Great car and great service. Car is in pristine condition and all was done fast with no problems

By kirstie M on 03 May 2019 | Verified purchase

Bought my Fiesta from here. Great service & experience. Even fixed the issues prior to me picking the vehicle up. Would recommend.

By michael M on 23 April 2019 | Verified purchase

Very easy going, no pressure sale- great quality used cars to view

Reply from Junction 27 Car Sales on 25/04/19

Thank you for leaving a review we appreciate your business.

By Michael T on 10 October 2018 | Verified purchase

Exceptional hospitality and help that enabled my wife and I to select our perfect vehicle at a decent price.We had spent some weeks looking for a lexus hibrid and when we saw the excellent condition of the one they had in stock we had no hesitation in buying it.No pressure at all on their part and we cannot recommend them highly enough!

By Katrina S on 23 July 2018 | Verified purchase

Recieved a fair deal and drove away within an hour no messing about with hard or pushy selling

By Andy H on 04 July 2018 | Verified purchase

Had the model I wanted at a reasonable price, great service from the team, went out of their way to ensure superb customer service

By Kenneth W on 21 June 2018 | Verified purchase

stress free and efficient. vendors very helpful and friendly.

By Anonymous on 12 September 2024 | Purchase not verified

reviewAfter looking through the internet for reviews I couldn’t find anything that highlighted everything I needed to know. I massively rely on reviews when purchasing anything big. My review will be honest and based on my experience. The team at the dealership When first visiting the dealership the team were very helpful in what I needed to know. They provided me with enough time to look over the car, sit in and they didn’t hover. Which is great! They are a non pushy team, which is great when buying a car. Last thing you want is a pushy sales person. The on site mechanic was able to give them reassurance on the minor things with the car. I took the car out for a test drive. As a person who can get very nervous and anxious about driving another persons/dealership car. The guy made it very easy going, and put up with me saying silly things to try and ease the situation. Car it selfThe car it self was as advertised. Amazing inside and out. Very minor marks considering its age (09 plate) car was cleaned immaculately. And the rest of the cars were very well looked after. The boss definitely has a good eye for purchasing cars that are in amazing condition. My car had 4 new tires so I didn’t have to worry about the expense. The car was smooth, and no issues with the clutch which was great. The car did have a few warning lights on because of a fault with a fuse effecting the lighting. They assured me that this would be corrected before purchase. Which it was. My car didn’t have a mot at the time due to it being expired. By the garage having this done after sale this meant I could take full advantage of the 12 mot. They would also service the car before handing over the keys. Overall I’m really happy with the car and after having it for 4 weeks I’ve only had one problem. My alternator belt does need changing, however I will be doing this at my own expense as this is such a minor repair. Cars are very fairly priced. All cars can have their own special failings and I’ve seen from past reviews and my experience that the dealership does go out of their way to make sure the car is road worthy and the customer leaves happy. Which is a lot to say considering some cars I’ve purchased in the past from other dealers. MOT and servicingMy car needed a new MOT and service, which was completed after the deposit was placed. They gave a 7 days lead time for this to be completed. Which as an impatient person was a bit of a let down, but I agreed with them as they mentioned they would get this completed as soon as possible. The MOT failed and the car needed some repairs. All major issues were fixed and they even replaced the rear brake pads which were an advisory. The MOT and service were completed in 7 days. However there was an issue with the condenser for air con, which added further delays. All in all I picked up the keys 10 days after deposit was placed. Over the 7 days SLA however I appreciated the work they were putting into the car. AftersalesThis dealership has plenty of positives and even the minor negatives wouldn’t put me off purchasing with them again. My only advice to the dealership is to have better communication. For example text the person purchasing the car through the differently stages. This could massively improve customer service and after care sales. I feel like this is the one part they are falling behind on. OverallYes I would buy another car from this dealership, and I would recommend family and friends. However with the caution that the process can some time take a while. I would also like to advise people to expect the 7 day turn around, this was something I was kind of blinded by as it was mentioned it would be done asap. Now a lot of people don’t mind waiting, but if you are in a rush to buy a car. Please do take this into consideration and make plans around this turn around. Another point I would like to make is that it’s been 4 weeks and my log book still hasn’t arrived. I’ve sent off the v62 and the log book should arrive shortly. I’m very happy with my purchase, and would look at purchasing my next car with them if they had one suitable.

By Adrian S on 07 May 2024 | Purchase not verified

Excellent experience from start to finish. Initialy enquired about a fiesta over the telephone, Jamie called straight back with the information I requested. Went to view it, no pressure at all. Agreed to buy it, on collection the car was ready and prepared to a good standard, valeted and checked over by the mechanic. I'm happy with the car and the price paid, would definitely buy from them again.

By mark s on 13 December 2023 | Purchase not verified

had a fantastic experience with this firm , jason and the team can not do enough for you ,our son purchased a car last year from the team with no issues ,witch has prompted me to buy my latest vehicle from this family run business its a refreshing change to be treated with humility and respect ,jason and his team really work hard to give you a great experience when you buy a vehicle from them ,keep up the good work ,we will be back.